Refund & Exchange
For after-sales issues, buyers should file a return & refund application within 30 days from the delivery day.
Once the buyer submits the after-sales application, he/she needs to provide evidence (as the clause said below).
All items must be returned in good condition with original box/packaging, including manufacturer tags, parts, and accessories.
Under Various Circumstances:
1. Not shipped after processing time
The buyer has the right to apply for a full refund for the order that was not shipped out beyond the processing time (subject to the estimated processing time displayed on the order page).
2. Wrong receipt information
If the buyer fills in wrong receipt information, the buyer should contact igoodsmall through the help page in time to confirm whether the goods have been shipped out.
If the supplier has not shipped it, the buyer may update the supplier with the correct information.
If the goods have already been shipped out, the buyer needs to contact the logistics company for re-distribute.
If the supplier agrees to the refund application, the buyer must send back the product at his/her own expense and upload the return tracking info in time. After the supplier receives the returned items without any damage, a portion of the order amount will be deducted as the repacking & restocking fee.
If the goods cannot be redistributed or returned, the buyer shall bear the corresponding losses.
Note: the supplier has the right to reject the refund application under this circumstance.
3. Non-Defective Products
If the buyer applies for a return and refund for non-defective products and the supplier agrees to the buyer's refund application, the buyer must send back the product at his/her own expense and upload the return tracking info in time. After the supplier receives the returned items without any damage, a portion of the order amount will be deducted as the repacking & restocking fee. Note: the supplier has the right to reject the refund application under this circumstance.
4. Defective Products (package breakage/significantly not as described/missing or wrong goods/quality problems)
If the buyer detects any problem upon receipt (damaged package/significantly not as described/missing or wrong goods or other quality problems), he/she shall contact us within 5 business days since the delivery day, and provide evidence to prove the problem (pictures of broken products and package outer box with a shipping label on it).
For any problem raised in the process of using the product, the buyer shall contact us within 30 days after the delivery day, and provide relevant pictures or videos as evidence.
If the supplier agrees to refund, the buyer shall return the goods in time and upload the tracking number. The supplier will refund in full upon receipt.
If the buyer agrees to resend, the buyer shall return and upload the tracking number in time. The supplier will reship the product upon receipt.
Once the buyer submits the after-sales application, he/she needs to provide evidence (as the clause said below).
All items must be returned in good condition with original box/packaging, including manufacturer tags, parts, and accessories.
Under Various Circumstances:
1. Not shipped after processing time
The buyer has the right to apply for a full refund for the order that was not shipped out beyond the processing time (subject to the estimated processing time displayed on the order page).
2. Wrong receipt information
If the buyer fills in wrong receipt information, the buyer should contact igoodsmall through the help page in time to confirm whether the goods have been shipped out.
If the supplier has not shipped it, the buyer may update the supplier with the correct information.
If the goods have already been shipped out, the buyer needs to contact the logistics company for re-distribute.
If the supplier agrees to the refund application, the buyer must send back the product at his/her own expense and upload the return tracking info in time. After the supplier receives the returned items without any damage, a portion of the order amount will be deducted as the repacking & restocking fee.
If the goods cannot be redistributed or returned, the buyer shall bear the corresponding losses.
Note: the supplier has the right to reject the refund application under this circumstance.
3. Non-Defective Products
If the buyer applies for a return and refund for non-defective products and the supplier agrees to the buyer's refund application, the buyer must send back the product at his/her own expense and upload the return tracking info in time. After the supplier receives the returned items without any damage, a portion of the order amount will be deducted as the repacking & restocking fee. Note: the supplier has the right to reject the refund application under this circumstance.
4. Defective Products (package breakage/significantly not as described/missing or wrong goods/quality problems)
If the buyer detects any problem upon receipt (damaged package/significantly not as described/missing or wrong goods or other quality problems), he/she shall contact us within 5 business days since the delivery day, and provide evidence to prove the problem (pictures of broken products and package outer box with a shipping label on it).
For any problem raised in the process of using the product, the buyer shall contact us within 30 days after the delivery day, and provide relevant pictures or videos as evidence.
If the supplier agrees to refund, the buyer shall return the goods in time and upload the tracking number. The supplier will refund in full upon receipt.
If the buyer agrees to resend, the buyer shall return and upload the tracking number in time. The supplier will reship the product upon receipt.